Broadway Difference

Broadway’s success comes from a well-rounded team of experienced and well-trained technicians and a design and project team with the knowledge and skills to apply the latest HVAC and refrigeration systems and technology. The Broadway team is committed to providing the best solutions for our clients.

It starts with a design team that understands the clients’ objectives and ensures the mechanical system is appropriate; sustainability goals, ongoing energy efficiency, and end-user needs are all factors that we carefully consider and provide input on. Whether it’s a large construction installation, a small tenant improvement project or a routine preventative maintenance call, our technicians’ commitment to their trade and their loyalty to Broadway’s mission offers you the integrity and professionalism you expect. Our employees stay current with technology through in-house training and accredited courses. We continue to invest in training in the latest sustainable systems such as high efficiency rooftop systems, variable refrigeration flows (VRF) systems and high efficiency boiler and pump technologies – all to ensure we can provide the best information and results for our clients.

It’s our unwavering focus on clients’ needs and adapting to changing technology that has kept Broadway relevant and successful for over 50 years. We plan to continue with this philosophy; there’s no point in changing what works for our clients.

Dispatching

Your service requests receive prompt and attentive response from our dispatch centre which is manned from 8:00 a.m. to 4:30 p.m. We also provide 24 hour a day, seven days a week emergency service 365 days a year, with our call centre connecting you directly to our on-call mechanics.

Your account representative works closely with our dispatchers and technicians to ensure all of your requirements are met.

Emergency Response

Emergency response is always given the highest priority. With technicians working all throughout B.C. and Alberta, we are always close to provide critical response when it is needed. GPS monitoring of our large truck fleet and immediate access to technicians ensures we can promptly respond to any emergency.

Administration and Reporting

We know how important accurate records and reporting is when managing a facility. Broadway commits to keeping customers informed through the following records and reporting:

  • Only proceeding with the authorization and understanding of the work to be completed.
  • Always having one of your authorized employees sign work orders for work completed.
  • Maintaining on-site equipment logs for reference and auditing purposes.

Broadway is 100% committed to customer satisfaction

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